How to Really Get to Know Your Bank’s Customers: Collect Better Data

How to Really Get to Know Your Bank’s Customers: Collect Better Data

Hey, everyone! I’m Keith Armstrong, the C-O-O here at Abe AI. Today I want to talk to you about conversational data. But first, ask yourself just one simple question. How well do you know really know your banking customers? And be honest about this. Sure, you know some things right? Like what’s their current account

Digitalisation efforts allowing Thailand’s banks reach unbanked customers

Digitalisation efforts allowing Thailand’s banks reach unbanked customers

If you look at ASEAN and especially the ASEAN 5, the banking market within the country is really quite competitive. Local banks thinking of expanding into another country and starting from scratch – it is actually quite hard. I think there are a lot of opportunities if there is total integration. Better integration basically fuels

Access Bank accelerates retail operations after Diamond Bank merger | World Finance

Access Bank accelerates retail operations after Diamond Bank merger | World Finance

World Finance: Access Bank is now the largest bank in Nigeria by customer base, following its April 2019 merger with Diamond Bank. Herbert Wigwe is Access Bank’s group managing director and CEO; Herbert, why the merger? What strengths do the different brands bring to the table? Herbert Wigwe: First of all, the idea was for

2020 Outlook: Digital Banking | JPMorgan Chase & Co.

2020 Outlook: Digital Banking | JPMorgan Chase & Co.

This week: A new year means we’ll see new digital banking innovations. Chase’s head of digital sits down to talk his outlook for 2020. In a consumer’s everyday life now, you can get your food delivered in an hour, you can get your shopping delivered same day. Why wouldn’t consumers expect the same thing from

Mashreq Bank expands innovative digital offering to SMEs with NeoBiz | World Finance

Mashreq Bank expands innovative digital offering to SMEs with NeoBiz | World Finance

Subroto Som: Mashreq has been investing in technology, and has been known for its innovation in this market, for a good 50 years. We were the first ones to bring a digital only bank for retail, called Neo. We are the first to bring a digital only bank for the small business called NeoBiz. So

Capital One Café – A New Way To Bank | Capital One

Capital One Café – A New Way To Bank | Capital One

My job is just talking to people all day. Just having genuine conversations about whatever it is that customer is looking to talk about. Whether it’s about money or whether it’s about coffee. It’s there if you need it. We were just at the Farmer’s Market and saw the Capital One Café. It feels easier

Now available: The new faster, easier U.S. Bank mobile app for iPhone and Android

Now available: The new faster, easier U.S. Bank mobile app for iPhone and Android

We could all use a little help when it comes to our money. Wouldn’t it be great if you had a guide in your pocket that helped you keep track of your spending habits and savings goals? Meet the new U.S. Bank mobile app. With more intuitive features and smart timely insights, it gets to

The Digital Bank of the Future

The Digital Bank of the Future

[MUSIC PLAYING] There’s a new generation of banking consumers. A huge problem, or a chance for traditional banks. Changing or leaving, what needs to be done? Which platform is the basis for the new challenges? That’s what we want to talk about with Appian, an American software provider. My name is Ralph Szepanski, welcome to

Mobile Banking App | Nationwide Building Society

Mobile Banking App | Nationwide Building Society

We launched our first mobile banking app for iOS and Android back in 2012. Since then we’ve listened to your feedback and continually improved and refined it. A lot’s changed in those four years. Now, we’re proud to announce a completely new app, shaped by your feedback and designed from the ground up to help

How Nigeria’s Access Bank is strengthening governance for the digital age | World Finance

How Nigeria’s Access Bank is strengthening governance for the digital age | World Finance

World Finance: Tell me about your corporate governance practices; now you’re such a much larger bank than before, this must be increasingly important. Herbert Wigwe: Extremely so. We have – apart from the traditional things, and the four eyes principle, there’s also – clear delineation of duties. We basically comply with the code of corporate